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Customer Service


Payment Info

We accept payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – with/without a paypal account.

[ PAYPAL ] Payment with PayPal : online virtual account and credit cards 

 

  

Shipping

 

  • Shipping Method: USPS. FEDEX
    - Estimated Shipping Time:3-7 business days from the payment.

  • Please take into consideration that the products of your order may be unavailable or delayed in manufacturing according to the product’s type. In addition, one day delivery is not available. 
    - Shipment: We will send your purchase after your payment for the order is confirmed. If you want to exchange or return the products, you must contact our staff member.

  • Shipping Cost
    1) U.S domestic : Flat Rate $4.95 / Free shipping on orders over $50
    2) Cananda : $39.50 on orders under$250
                        $29.50 on orders over $251 

 

 

Returns/Exchanges

 

 We accept returns for refund within 30 days of purchase. When making a return to us by mail and we receive your unused/unopened item within 30 days of the purchase date, you will be eligible to receive a full refund.; item(s) MUST be unused and unaltered with packaging intact. Fraud Prevention does not allow refunds to be issued until damaged, defective, or incorrect items have been received at warehouse.

If you are not completely satisfied with your purchase for any reason, please return it to us in its original condition. Once the item is received at warehouse in its original condition, your refund will be issued. Return shipping and handling fees are customer responsibility. We do not accept packages that are categorized as collect shipment as all return shipping charges are the responsibility of the purchaser.We regret that we are unable to refund your original shipping fee unless the return is the result of defective product. 

- When you return your purchase to us by mail within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s) once we received your return.
- Any item that is returned more than 30 days after purchase will not be accepted.
- Any opened or used product cannot be exchanged or refunded.

 *Color appearance of a monitor display changes under various illumination conditions

 In order to expedite and improve the return and/or exchange, please email our customer service email with your full name, order number, and the product you wish to return so that we can issue you a Return Merchandise Authorization (RMA) number.

Upon receiving the RMA# you may ship your return.

When making returns, we recommend using a trackable or traceable shipping method so that we can confirm transit and receipt of the returned item. 

 

Damaged / Defective/ Wrong Product

If you receive a damaged, defective or wrong item in your order please contact customer service (contact@dr-g.com) and we will help you replace the item.
Once damaged or defective item has been checked in at our warehouse, we will quickly send out your replacement item.

 

Refunds

Please allow 1-3 weeks from receipt of return to our warehouse for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

 

 

Customs and Import Duty

 

If you're ordering from Canada, your order will be subject to customs and import duties. We have no control over these charges and we can’t tell you what the cost would be.

- Customers will be responsible for any customs and import duties payable.
- Contact your local customs office for more information on the current charges.

 

 

Privacy Policy and Security

 

We reserve the right to revise and change our Privacy Policy at any time in our sole discretion, and we will post the updated version here.
JKNLEE cares about the information you share with us, and we are committed to protecting your privacy. This note summarizes our privacy policy.
By visiting JKNLEE.com or any of its related applications including mobile, you are accepting the practices described in this note. 

The information we learn from our customers helps us improve your experience with JKNLEE. We use your information for internal and operational purposes such as studying your preferences, delivering targeted marketing and promotional offers, and providing better and more personalized membership services including subscription. We also use the information to prevent wrongful or unauthorized uses of the website or any of its related applications. We do not sell, rent, or share your information with third party service providers, except in accordance with the purposes written above.

What types of personal information does JKNLEE collect?
Information you give us: When you register with JKNLEE.com or make purchases, we collect the following information – your name, ID, password, email address, billing and shipping address, phone number, and payment records. You can choose not to provide certain information, but you might not be able to take advantage of some of our features including customization and communication.
Automatic Information: We gather certain types of information when you interact with us through JKNLEE.com or any of its related applications to help us personalize your shopping experience and provide more rewarding services. This type of information includes IP address, referral URL, traffic to and from other sites, ad data, and standard web log information.  We may use “cookies” to obtain such information. You can find out more about our usage of “cookies” here.
Information from other sources including e-mail Communications: We might receive information about you from other sources including your e-mail communications with us, and add it to our account information.

How does JKNLEE protect your personal information?
At JKNLEE, we value our customers’ privacy and try our best to keep your personal information secure.

How can you access or change your personal information?
You can access and change your personal information or terminate your membership at any time by signing in and clicking “Account” on the top right corner of the website. You can also change your personal information by contacting us directly. You can find the contact details at the bottom of this page. Once changes are made, we do not use previous personal information and we will also notify third party service providers of the change.

How does JKNLEE use cookies?
Like most other websites, we use cookies to collect information about our customers. Cookies are small data files that identify the web browser on a particular computer. When you visit JKNLEE.com, cookies will be sent to your browser and stored on your computer’s hard drive.Cookies help us recognize your device and provide more customized services. For instance, we use cookies to analyze the frequency and duration of visits, traffic statistics from members and non-members, customer preferences, interests in promotions, etc. The information we gather using cookies enables us to improve your shopping experience with JKNLEE through targeted marketing and customization features.You can choose to reject our cookies by changing your browser preferences.  If you choose to block our cookies, however, you will not be able to benefit from some of our services including personalization.

When does JKNLEE share your personal information with third party service providers?
We appreciate the information you share with us, and we do not sell it to others. We only disclose your personal information to third party service providers in accordance with the purposes stated above. The roles of these third party service providers include shipping, handling, and tracking packages, processing payments, managing customer information database, etc.  

 

 

Question regarding JKNLEE products?

Email us ; contact@jknlee.com